FAQ

Frequently asked questions

• How do I order in the online store?
• How many images can I upload?
• How can I view the status of my order?

Order

• Do I get a discount if I want to process a very large quantity of images?
• Are there any other image editing services to buy than those offered in the online store?
• Can I request an image editing service outside of what is offered?
• Can I speed up my order afterward?
• Can I change my order later?
• How do I place an order in the online store?
• How can I cancel my order?
• How can I submit my print data?
• How can I ensure that my order is with me on the desired day?
• Where can I find the general terms and conditions?
• Where can I see the status of my order?

Customer account

• I have forgotten my password, what now?
• I can no longer log in! What could be the reason?
• Can I use more than one credit card?
• How can I delete my customer account?
• How can I change my password?
• How can I cancel my order?
• How can I change my email address?
• How can I change my billing address?
• How can I register?

Payment & Invoice

•  Your system does not accept my VAT number. What can I do?
• Can I have an invoice rewritten?
• Can I receive my order without VAT?
• Are the PDF invoices legally correct?
• What are the payment options?
• How do I get my money back after cancellation?
• How can I receive an invoice again?
• How and when will I receive my invoice?
• Will my credit card be charged directly with the order?
• Where and how can I redeem my voucher?

Company

• How can I contact Imagetunes?
• What are the opening hours of the customer center?
• What is the address of Imagetunes?
• What are the bank details of Imagetunes?
• Where can I find the terms and conditions of Imagetunes?

Complaint

• In what form will my complaint be settled?
• How can I complain about my order?
• How will my complaint be processed as quickly as possible?