Frequently asked questions

  • How do I order in the online store?
  • How many images can I upload?
  • How can I view the status of my order?



  • Do I get a discount if I want to process a very large quantity of images?
  • Are there any other image editing services to buy than those offered in the online store?
  • Can I request an image editing service outside of what is offered?
  • Can I speed up my order afterward?
  • Can I change my order later?
  • How do I place an order in the online store?
  • How can I cancel my order?
  • How can I submit my print data?
  • How can I ensure that my order is with me on the desired day?
  • Where can I find the general terms and conditions?
  • Where can I see the status of my order?


Customer account

  • I have forgotten my password, what now?
  • I can no longer log in! What could be the reason?
  • Can I use more than one credit card?
  • How can I delete my customer account?
  • How can I change my password?
  • How can I cancel my order?
  • How can I change my email address?
  • How can I change my billing address?
  • How can I register?


Payment & Invoice

  •  Your system does not accept my VAT number. What can I do?
  • Can I have an invoice rewritten?
  • Can I receive my order without VAT?
  • Are the PDF invoices legally correct?
  • What are the payment options?
  • How do I get my money back after cancellation?
  • How can I receive an invoice again?
  • How and when will I receive my invoice?
  • Will my credit card be charged directly with the order?
  • Where and how can I redeem my voucher?



  • How can I contact Imagetunes?
  • What are the opening hours of the customer center?
  • What is the address of Imagetunes?
  • What are the bank details of Imagetunes?
  • Where can I find the terms and conditions of Imagetunes?



  • In what form will my complaint be settled?
  • How can I complain about my order?
  • How will my complaint be processed as quickly as possible?